Refund policy

Return & Refund Policy

Thank you for shopping with CHOICE . We strive to provide high-quality apparel and a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

* The item is unused, unwashed, and unworn.
* All original tags, labels, and packaging are intact.
* The product is free from stains, perfume, deodorant marks, alterations, or damage caused after delivery.
* The item is accompanied by the original invoice or order confirmation.

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

* Customized or personalized products.
* Gift cards and promotional items.
* Clearance, final sale, or heavily discounted products (unless received damaged or defective).

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support with:

* Your order number.
* Clear photos and videos  of the product and packaging.
* A brief description of the issue.

After verification, we will arrange a replacement or process a full refund at no additional cost.

4. Return Process

To initiate a return:

1. Log in to your account and visit the My Orders section, or contact our customer support.
2. Submit your return request within the eligible return period.
3. Once approved, we will arrange a pickup where service is available. If pickup is unavailable, you may be requested to self-ship the product to our designated return address.
4. Please ensure the item is securely packed to prevent damage during transit.

5. Return Pickup

* Return pickups are subject to service availability in your location.
* Pickup attempts may be made up to two times.
* If the pickup fails due to customer unavailability, you may need to arrange self-shipping.

6. Refund Policy

Once your returned item is received and passes our quality inspection:

* Refunds will be initiated within 5-7 business days.
* The amount will be credited to your original payment method.
* Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to reflect.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

7. Exchange Policy

We offer exchanges for:

* Size-related issues (subject to stock availability).
* Damaged or defective products.
* Incorrect products delivered.

If the requested size is unavailable, you may choose a refund or store credit, as applicable.

8. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. However, eligible products can be returned after delivery in accordance with this policy.

9. Quality Inspection

All returned items undergo a quality check before refunds or exchanges are approved. Returns may be declined if:

* The product shows signs of use or washing.
* Tags or original packaging are missing.
* The product has been damaged after delivery.
* The return request violates the conditions mentioned in this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

* Email: support@choiceludhiana.com
* Phone: +91-9815155009 , 9815177718
* Business Hours: Monday to Saturday, 11:00 AM – 6:00 PM (IST)

We are committed to resolving your concerns promptly and ensuring a smooth shopping experience.

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Consumer Rights

This Return & Refund Policy is intended to complement your rights under the Consumer Protection Act, 2019 and other applicable laws in India. Nothing in this policy limits or restricts any statutory rights available to consumers.